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OUR LIFETIME GUARANTEE

At Key Home Goods, our cutting boards are made to last a lifetime and beyond. We stand behind the quality of craftsmanship that goes into each one we sell. For that reason, we guarantee our cutting boards will last. When we receive a valid warranty claim for a cutting board purchased from us, we will either repair the board or replace it with a new one as close to the original as possible. Just ship your board to us or if local schedule a pickup, and let us work our magic. Once repaired or replaced, we will pay for the shipment back to you or arrange to deliver it to you for local customers. 

 

With the purchase of a board, you also receive free resurfacing for the life of the board. No wooden cutting board is impervious to knife marks on the cutting surface with continued use over time. Once your board has accumulated a large amount contact us at support@keyhomegoods.com, return the board to us, and we will resurface it. The customer will be responsible for return shipment to us via mail or scheduled local pickup, and we will coordinate local delivery or pay for shipment of the resurfaced board.

HOW TO VOID YOUR WARRANTY

Things that will void our warranty:

  • Putting your board in the dishwasher. Wooden cutting boards should never be run through a dishwasher. The amount of water, heat, and rapid drying is very detrimental to your board. This will crack or warp your board or cause the bonds holding it together to degrade and separate.

  • Submerging or soaking a board.

  • Using vegetable oils, canola oil, olive oil, sunflower oil, corn oil, linseed oil, tung oil, walnut oil, coconut oil (refined, virgin, or non-processed), and/or any oils other than food grade mineral oil on your board.

  • Using bleach, rubbing alcohol, or any household cleaning products on your board.

  • Any use or misuse beyond normal food preparation.

CLAIM PROCESS

To submit a warranty claim, please contact us via email at support@keyhomegoods.com to begin the process.

REGISTER YOUR BOARD
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